SHIPPING & POLICIES
Last Updated at 6-27-2018
Each new order will be shipped in the most timely manner possible. In-stock items will ship within 2 - 4 business days of the purchase date. Once your order is shipped, it should arrive in 2 - 5 business days depending on your selected shipping preferences.
Please allow additional time during high volume occasions such as holidays and sales. Please note that we ship Monday - Friday and do not count weekends or US holidays as business days. We offer free pick-up from our retail space on specific items at The Market
with the Hold Option
All orders will be shipped via USPS or UPS depending on the size and weight of the order and which items are ordered. We prefer to ship in as few boxes as possible to conserve materials, but in the event that one or more of your items will require additional processing time, we will ship your available items as soon as possible.
We make all of our handmade creations in-house and take the time to make sure each piece lives up to our quality’s standards. Handmade items such as custom stands may take 5 -10 business days to create, process, and ship. Once your order is shipped, it should arrive in 2 - 5 business days depending on your selected shipping preferences.
We make every effort to display the most current and accurate product inventory information. Due to the nature of our business some items may become unavailable before we get a chance to update our website. We'll notify you directly in that a product's availability date changes or becomes unavailable. If you purchase an item that is no longer in stock we'll issue a prompt refund. Please contact us
for additional information.
Our large items, such as furniture, are not available for shipping due to high shipping cost. If you're local or can arrange pick-up, you can put these items on hold (with a holding fee) and pick the item up in our retail space at The Market
BACK ORDER OPTION
'Backordered' means there's a delay on your order because an item is temporarily out of stock. The item will ship as soon as it's in stock.
If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it. Backorders remain active for 14 business days on most products. If after 14 business days the item is still on backorder, we will automatically cancel the item and refund your purchase.
The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed. You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped.
If you need your order by a specific date, please contact us
with the details prior to placing your order. We're more than willing to work with you!
Unfortunately, we can't be responsible for any lost, damaged, or stolen shipments. If you know that you may have trouble with package delivery, we're more than willing to offer signature confirmation for your order. Just leave us a note at checkout!
JEWELRY & T-SHIRT SHIPPING
Flat rate $4 shipping is available for most jewelry items and t-shirts shipping to the 48 contiguous US states. This offer is only available if all of the items in your cart qualify. Find out if a product qualifies by reading the details and dimensions section on the product page.
At this time, we are not shipping furniture. If you see a piece you can't live without select the 'Hold' option to place this item on hold in our retail space for pick-up. Learn more about the Hold Option
REFUNDS AND EXCHANGES
Due to the nature of our small business, we unfortunately can not accept returns at this time. If you do have any issues with your order such as damages, please contact us
within 5 business days of order delivery. We want you to be more than thrilled about any unique piece you purchase from us.
We're more than willing to exchange your items if they are not to your liking. Please contact us within 5 business days of your order delivery. Items must be in the same condition as they were upon receipt. Customers are responsible for return shipping costs.
We want you to be completely satisfied with your purchase so if there are any problems with your item when you receive it, please contact us
right away. We will do whatever we can to accommodate you. Your business means the world to us!
US (CONTIGUOUS 48 STATES)
We ship most orders via USPS depending on the size and weight of the order, as well as which items are ordered. We prefer to ship in as few boxes as possible to conserve materials, but in the event that one or more of your items will require additional processing time, we will ship available items as soon as possible.
US (ALASKA & HAWAII)
There will be an additional charge for shipping to Alaska and Hawaii. Most items shipped to AK and HI require additional processing time. Some oversized or heavy items cannot ship outside the contiguous US. Please contact us
if you live in either of these states and have further questions about shipping.
All prices in our online store are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in prices, descriptions or image of certain merchandise, and we must reserve the right to restrict orders of those items.
We absolutely love working with designers and love seeing our goodies used in your clients homes. We offer a 25% discount to our designer friends off minimum orders of $150. Feel free to contact us with either a link to your professional website or business credentials such as a tax ID number and we will get you set up!